ORDER PROCESSING
Our normal processing time is 3 to 5 business days. **Please allow 7 to 10 business days of processing during HOLIDAY SEASON and SALES. We will update time frames if there are any changes.
Days and hours of operation are from Monday to Friday, 8am to 6pm. We are closed on Saturdays & Sundays as well as during Federal Holidays. If order is placed after business hours processing time will begin on the next business day.
Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details.. After tracking details are received, please allow at least 24-72 hours for updates to be reflected.
Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Our customer service team will always provide exceptional service and help in these situations. Please know we are working incredibly hard to fulfill your orders. Happy Holidays!
*Orders can only be canceled up to 24 hours after the order has been placed.
General Shipping Policy
We ship all orders via USPS. Once processed, your order will be shipped via USPS.
Shipping Policies:
All delivery times are estimated from the time your order leaves our processing center.
Domestic Orders:
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We can not be responsible for goods delivered to the wrong address.
International Orders:
All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.
Canadian Customers:
Canada Customs require Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
International Customs:
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties.
Incorrect Shipping Information:
If a package is returned to us due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery , costumer will be refunded the products price only, not the shipping costs. BeautynestbyAF is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be vided if any parts of the address are incorrect.
Lost or Stolen Packages:
BeautynestbyAF is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, BeautynestbyAF will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
DAMAGED PRODUCT AND INCORRECT ORDERS:
If your packaged arrived and product is damaged, please send us an email immediately with photo included to beautynestbyaf@gmail.com . We will get a replacement sent out as soon as possible.
